Transforming Your Vision into Reality
A: Placing an order with YBJ Gift Company is quite easy. Simply contact our sales team via phone or email, and they will guide you through the process. We’ll assist you with product selection, customization options, pricing, and any other details you may need.
Q: Can I customize the gifts with my company logo?
A: Absolutely! We offer customization options, including adding your company logo, brand colors, and unique design elements to the gifts. Our team will work closely with you to ensure that your gifts align with your brand identity.
Q: What is the minimum order quantity?
A: The minimum order quantity varies depending on the specific product. Please reach out to our sales team for detailed information on minimum order quantities for the gifts you are interested in.
Q: Can I request a sample before placing a bulk order?
A: Yes, we offer sample services. Please contact our sales team to discuss your sample request. Please note that sample availability may vary depending on the product and customization requirements.
Q: What payment methods do you accept?
A: We accept various payment methods, including bank transfers and major credit cards. Our sales team will provide you with detailed payment instructions based on your order.
Q: What is the payment ratio of the entire order process?
A: 30% should be paid before production, and then balance 70% should be paid before we deliver the products. All bank charges are buyer’s responsibility. If your order is urgent, it’d better pay 100%.
Q: What is your shipping policy?
A: We offer reliable shipping services to ensure that your gifts are delivered safely and on time. Shipping options, costs, and delivery times will be discussed with you during the ordering process.
Q: What is your return and exchange policy?
A: We strive for 100% customer satisfaction. If you encounter any issues with your order, please contact our customer support team, and we’ll work with you to find a satisfactory solution.
Q: Do you offer international shipping?
A: Yes, we ship our products internationally. Please note that international shipping costs and delivery times may vary depending on the destination country and customs regulations.
Q: How can I get in touch with your customer support team?
A: Our customer support team is here to assist you. You can reach them via phone or email during our business hours. Please refer to our “Contact Us” page for the relevant contact information.
Q: What is your return and exchange policy?
A: We strive for 100% customer satisfaction. If you encounter any issues with your order, please contact our customer support team, and we’ll work with you to find a satisfactory solution.
Didn’t find the answer you were looking for? No worries! Contact our super-friendly customer support team, and they’ll be delighted to assist you. We’re always here to provide you with exceptional service and make your business gifting experience a success!